Accepted INSURANCE

-North Carolina Medicaid

-Commercial/Private Insurance 

Questions To Ask Your Insurance Provider About Out-Of-Network Coverage:

• Do I have mental health benefits?

• What is my deductible and has it been met?

• How many counseling sessions per year does my policy cover?

• Does my plan cover an out-of- network mental health provider?

• How do I obtain reimbursement for therapy with an out-of-network provider?

• What is the coverage amount per therapy session?

• What percent of the covered amount does my plan reimburse?

• Is approval required from my primary care physician?

*No Surprises Act

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. 

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. 

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. 

• Make sure to save a copy or picture of your Good Faith Estimate. 

For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises or call 1-800-985-3059.